States
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The following is a list of the possible values a third party will receive in the state and response code fields.
The state field by itself is the overall reported state of the transaction and should be the only field that third parties take any action on.
The compound state is a combination of the state and a reason, this field is informational only and is subject to change without notice.
The filtered state (if specified) will be used when required by the end user’s browser
| ID | State | Reason | Response Code | Description | UI Filtered State |
|---|---|---|---|---|---|
| PREFLIGHT | PREFLIGHT | PREFLIGHT | IS0001 | Transaction starting | – |
| IN_PROGRESS | PENDING | STARTING_TRANSACTION | IS0101 | Transaction in progress | – |
| VALIDATING_TRANSACTION | PENDING | VALIDATING_TRANSACTION | IS0102 | Validating transaction | – |
| VALIDATED_TRANSACTION | PENDING | VALIDATED_TRANSACTION | IS0103 | Validated transaction | – |
| PROCESSING_TRANSACTION | PENDING | PROCESSING_TRANSACTION | IS0104 | Processing transaction | – |
| PIV_SUCCESS | PENDING | PIV_SUCCESS | IS0105 | The PIV process has been successfully completed, registration is continuing | – |
| PIV_REVIEW | PENDING | PIV_REVIEW | IS0106 | The PIV process has been failed and requires manual reviewing | – |
| AWAIT_SECRET | PENDING | AWAIT_SECRET | IS0109 | Awaiting transaction secrets | – |
| RETRY_PIV | PENDING | RETRYING_TRANSACTION | IS0110 | PIV process restarted by operator | – |
| COLLECT_OTP_DETAILS | PENDING | COLLECT_OTP_DETAILS | IS0111 | Collecting OTP details from user | – |
| GENERATE_OTP | PENDING | GENERATE_OTP | IS0112 | Generating OTP | – |
| GENERATE_PIN_OTP | PENDING | GENERATE_PIN_OTP | IS0113 | Generating OTP-PIN | – |
| AWAIT_OTP | PENDING | AWAIT_OTP | IS0114 | Awaiting OTP | – |
| AWAIT_PIN | PENDING | AWAIT_PIN | IS0115 | Awaiting PIN | – |
| AWAIT_PIN_OTP | PENDING | AWAIT_PIN_OTP | IS01116 | Awaiting OTP-PIN | – |
| PIN_ACCEPTED | PENDING | PIN_ACCEPTED | IS0117 | PIN entered and accepted | – |
| AWAIT_KYC_INFORMATION | PENDING | AWAIT_KYC_INFORMATION | IS0119 | Awaiting KYC information | – |
| AWAIT_KYC_DOCUMENTATION | PENDING | AWAIT_KYC_DOCUMENTATION | IS0120 | Awaiting KYC documentation | – |
| PROCESSING_DOCUMENT | PENDING | PROCESSING_DOCUMENT | IS0121 | Processing KYC documentation | – |
| AWAIT_SCA_AUTHENTICATION | PENDING | AWAIT_SCA_AUTHENTICATION | IS0123 | Prompting user for SCA authentication | – |
| CONTACTING_USER | PENDING | CONTACTING_USER | IS0124 | Contacting end user via email or SMS | – |
| PROCESSING_TRANSACTION_AUTH_A | PENDING | PROCESSING_TRANSACTION_AUTH_A | IS0125 | Processing first authorization transaction secret | – |
| PROCESSING_TRANSACTION_AUTH_B | PENDING | PROCESSING_TRANSACTION_AUTH_B | IS0126 | Processing second authorization transaction secret | – |
| PROCESSING_TRANSACTION_CAPTURE_A | PENDING | PROCESSING_TRANSACTION_CAPTURE_A | IS0127 | Processing first capture transaction secret | – |
| PROCESSING_TRANSACTION_CAPTURE_B | PENDING | PROCESSING_TRANSACTION_CAPTURE_B | IS0128 | Processing second capture transaction secret | – |
| AWAIT_PAYMENT | PENDING | AWAIT_PAYMENT | IS0129 | Awaiting payment details | – |
| FAILED_EXTERNAL_VERIFICATION | REJECTED | FAILED_EXTERNAL_VERIFICATION | IS0191 | Failed External EOI Data Sources verification | – |
| CARD_BLOCK | DECLINED | CARD_ISSUER_COUNTRY | IS0308 | Card issuer country has been blocked by inclusions filters | – |
| BANK_EXCLUDED | DECLINED | CARD_ISSUER | IS0309 | Card issuer has been blocked by inclusions filters | – |
| LOCATION_EXCLUDED | DECLINED | LOCATION_EXCLUDED | IS0312 | Location is not enabled in Geo Inclusions list | – |
| OTP_TOKEN_DENIED | DECLINED | OTP_TOKEN_DENIED | IS0313 | Invalid token | – |
| TOR_DETECTED | DECLINED | TOR_DETECTED | IS0317 | Tor detected | – |
| KYC_THRESHOLD_EXCEEDED | DECLINED | KYC_THRESHOLD_EXCEEDED | IS0318 | KYC Threshold exceeded | – |
| CARD_TYPE_NOT_ALLOWED_FOR_KYC | DECLINED | DECLINED.CARD_TYPE_NOT_ALLOWED_FOR_KYC | IS0319 | The card provided cannot be used for KYC | – |
| SECOND_SECRET_REJECTED | REJECTED | SECOND_SECRET_REJECTED | IS0403 | Charge failed on second secret amount | – |
| SECRET_TOKEN_DENIED | DECLINED | SECRET_TOKEN_DENIED | IS0404 | Invalid secret | – |
| THREE_D_S_DENIED | DECLINED | FAILED_3DS_AUTHENTICATION | IS0405 | Failed 3-D Secure Authentication | – |
| THREE_D_S_NOT_ENROLLED | DECLINED | 3DS_NOT_ENROLLED | IS0406 | Card holder not enrolled into 3-D Secure | – |
| TRANSACTION_EXPIRED | EXPIRED | EXPIRED | IS0501 | Transaction has expired | – |
| REQUESTED_DOCUMENTS | PENDING | MANUAL_REQUESTED_DOCUMENT | IS0550 | After reviewing the submitted documents, the client has been requested to re-upload | – |
| CANCELLED | CANCELLED | CANCELLED | IS0601 | Transaction cancelled by user | – |
| OPERATOR_CANCELLED | CANCELLED | OPERATOR_CANCELLED | IS0602 | Transaction cancelled by operator | – |
| UNSUPPORTED_OPERATION_REJECTED | REJECTED | OPERATION_NOT_SUPPORTED | IS0603 | Transaction has been declined because operation is not supported | – |
| REJECTED_MAX_ATTEMPTS | REJECTED | MAX_ATTEMPTS | IS0604 | Transaction has been declined because max attempts reached | – |
| UNSUPPORTED_SETTINGS_CONFIGURATION | REJECTED | SETTINGS_CONFIGURATION | IS0605 | Transaction has been declined because settings configuration does not support this operation | – |
| REJECTED_INVALID_CARD_TOKEN | REJECTED | INVALID_CARD_TOKEN | IS0606 | Transaction has been declined because card token provided cannot be resolved | – |
| REJECTED_INVALID_RECURRING_DETAILS | REJECTED | INVALID_RECURRING_DETAILS | IS0607 | Transaction has been declined because recurring details cannot be resolved | – |
| UNSUPPORTED_CVV_LESS_CARD_TOKEN_ONLY | REJECTED | CVV_LESS_CARD_TOKEN_ONLY | IS0608 | Transaction has been declined because CVV-Less operations are not supported | – |
| RISK_ACCEPTED | SUCCESS | RISK_MANUAL_ACCEPTED | IS0621 | Transaction has been accepted after being flagged as high risk | SUCCESS.MANUAL_ACCEPTED |
| RISK_REJECTED | REJECTED | RISK_MANUAL_REJECTED | IS0622 | Transaction has been declined after being flagged as high risk | REJECTED.MANUAL_REJECTED |
| RISK_AUTO_REJECTED | REJECTED | RISK_AUTO_REJECTED | IS0623 | Transaction has been automatically declined after being flagged as high risk | REJECTED.AUTO_REJECTED |
| RISK_REVIEW | PENDING | RISK_REVIEW | IS0644 | Transaction was flagged as high risk and is being reviewed | PENDING.MANUAL_REVIEW |
| SCREEN_ACCEPTED | SUCCESS | SCREEN_MANUAL_ACCEPTED | IS0660 | Transaction has been accepted after being flagged for possible PEP/Sanction | SUCCESS.MANUAL_ACCEPTED |
| SCREEN_REJECTED | REJECTED | SCREEN_MANUAL_REJECTED | IS0661 | Transaction has been declined after being flagged for possible PEP/Sanction | REJECTED.MANUAL_REJECTED |
| SCREEN_REVIEW | PENDING | SCREEN_MANUAL_REVIEW | IS0664 | Transaction was flagged for possible PEP/Sanction and is being reviewed | PENDING.MANUAL_REVIEW |
| SCREEN_AUTO_REJECTED | REJECTED | SCREEN_AUTO_REJECTED | IS0665 | Transaction has been automatically declined after being flagged for possible PEP/Sanction | REJECTED.AUTO_REJECTED |
| AML_REJECTED | REJECTED | SCREEN_AUTO_REJECTED | IS0671 | Transaction has been declined after being flagged for possible money laundering | REJECTED.AML_MANUAL_REJECTED |
| AML_REVIEW | PENDING | AML_REVIEW | IS0674 | Transaction was flagged for possible money laundering and is being reviewed | PENDING.AML_MANUAL_REVIEW |
| AML_AUTO_REJECTED | REJECTED | AML_AUTO_REJECTED | IS0675 | Transaction has been automatically declined after being flagged for possible money laundering | REJECTED.AML_AUTO_REJECTED |
| MANUAL_ACCEPT | SUCCESS | MANUAL_ACCEPTED | IS0701 | KYC registration manually accepted | – |
| MANUAL_REVIEW | PENDING | MANUAL_REVIEW | IS0901 | KYC registration manual review required | PENDING.MANUAL_REVIEW |
| EOI_REVIEW | PENDING | EOI_REVIEW | IS0902 | Updated EOI details review required | PENDING.MANUAL_REVIEW |
| MANUAL_REJECTED | REJECTED | MANUAL_REJECTED | IS1101 | KYC registration manually rejected | – |
| KYC_AUTO_REJECTED | REJECTED | REJECTED.KYC_AUTO_REJECTED | IS1102 | KYC registration automatically rejected | – |
| UPSTREAM_REJECTED | REJECTED | REJECTED.UPSTREAM_REJECTED | IS1103 | Payment provider: Rejected | – |
| AWAIT_PASSPORT_DETAILS | PENDING | PENDING.AWAIT_PASSPORT_DETAILS | IS1110 | Awaiting passport details | – |
| AWAIT_DRIVERS_LICENCE_DETAILS | PENDING | PENDING.AWAIT_DRIVERS_LICENCE_DETAILS | IS1115 | Awaiting drivers licence details | – |
| AWAIT_NATIONAL_ID_DETAILS | PENDING | PENDING.AWAIT_NATIONAL_ID_DETAILS | IS1116 | Awaiting national id details | – |
| AWAIT_GENDER_DETAILS | PENDING | PENDING.AWAIT_GENDER_DETAILS | IS1117 | Awaiting gender details | – |
| UPSTREAM_FAILURE | REJECTED | DECLINED.UPSTREAM_FAILURE | IS1200 | Payment provider: Unexpected error | – |
| SUCCESS | SUCCESS | COMPLETE | 00 | Approved and completed successfully | SUCCESS.COMPLETE |
| INVALID_REFER | REJECTED | INVALID_REFER | 01 | Refer to card issuer | – |
| INVALID_MERCHANT | REJECTED | INVALID_MERCHANT | 03 | Invalid merchant | – |
| INVALID | REJECTED | INVALID | 06 | Error | – |
| NOT_SUPPORTED | FAILED | NOT_SUPPORTED | 11 | Not supported transaction request | – |
| INVALID_TRANSACTION | FAILED | INVALID_TRANSACTION | 12 | Invalid transaction | – |
| INVALID_CARD_NUMBER | REJECTED | INVALID_CARD_NUMBER | 14 | Invalid card number | – |
| INVALID_RESPONSE | REJECTED | INVALID_RESPONSE | 20 | Invalid response | – |
| NO_ACTION_TAKEN | PENDING | CAPTURE | 21 | No action taken | – |
| LOST_CARD | REJECTED | LOST_CARD | 41 | Lost card, pick up (fraud account) | REJECTED.UPSTREAM_REJECTED |
| STOLEN_CARD | REJECTED | STOLEN_CARD | 43 | Stolen card, pick up (fraud account) | REJECTED.UPSTREAM_REJECTED |
| INSUFFICIENT_FUNDS | REJECTED | INSUFFICIENT_FUNDS | 51 | Insufficient funds | – |
| CARD_EXPIRED | REJECTED | CARD_EXPIRED | 54 | Expired card or expiration date is missing | – |
| SUSPECTED_FRAUD | REJECTED | SUSPECTED_FRAUD | 59 | Suspected fraud | REJECTED.UPSTREAM_REJECTED |
| EXCEEDS_APPROVAL_LIMIT | REJECTED | EXCEEDS_APPROVAL_LIMIT | 61 | Exceeds approval amount limit | – |
| RESTRICTED_CARD | REJECTED | RESTRICTED_CARD | 62 | Restricted card (card invalid in this region or country) | – |
| EXCEEDS_FREQUENCY_LIMIT | REJECTED | FREQUENCY_LIMIT | 65 | Exceeds withdrawal frequency limit | – |
| NEGATIVE_CVV | REJECTED | NEGATIVE_CVV | 82 | Negative CAM, dCVV, iCVV, or CVV results | – |
| SYSTEM_MALFUNCTION | FAILED | UNEXPECTED_ERROR | 96 | System malfunction | – |
| PAN_SCREENING_LOST_CARD | REJECTED | PAN_SCREENING_LOST_CARD | PS41 | Lost card, pick up (fraud account) | REJECTED.AUTO_REJECTED |
| PAN_SCREENING_STOLEN_CARD | REJECTED | PAN_SCREENING_STOLEN_CARD | PS43 | Stolen card, pick up (fraud account) | REJECTED.AUTO_REJECTED |
| PAN_SCREENING_FRAUD_CARD | REJECTED | PAN_SCREENING_FRAUD_CARD | PS34 | Pick up card (fraud account) | REJECTED.AUTO_REJECTED |
| PAN_SCREENING_PICKUP_CARD | REJECTED | PAN_SCREENING_PICKUP_CARD | PS4 | Pick up card | REJECTED.AUTO_REJECTED |
| PAN_SCREENING_UNAUTHORIZED_CARD | REJECTED | PAN_SCREENING_UNAUTHORIZED_CARD | PS36 | Restricted card (Unauthorized use) | REJECTED.AUTO_REJECTED |
| PAN_SCREENING_COUNTERFEIT_CARD | REJECTED | PAN_SCREENING_COUNTERFEIT_CARD | PS81 | Counterfeit card |
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