The following is a list of the possible values a third party will receive in the event field of a notification message.
The event field describes an event, a system action that has been triggered, either automatically or by an operator.
Transactions in a FINAL state cannot be actioned or state changed. It is recommended that money/credits be released to end-users when the “transaction_accepted” final notification is received.
It is suggested you update your CRM with a “money received – on hold”, when you receive the “payment_success” or “payment_piv_success”.
Remove the ‘on hold’ and release the money/credits when the “transaction_accepted” is received.
|transaction_accepted||The transaction has been accepted and is being validated.|
|transaction_declined||The transaction has been declined.|
|transaction_expired||The transaction request has expired.|
|transaction_cancelled||The transaction has been cancelled.|
|payment_success||Payment was successful (Note: This is not a final state)|
|payment_piv_success||Payment Instrument Verification payment was successful.|
|kyc_manual_review||The request is now in manual review for KYC and needs to be evaluated by an operator.|
|kyc_manual_requested_document||Additional KYC documentation requested by operator.|
|capture_gateway_failed||Capture of the transaction failed.|
|capture_failures_exceeded||The user exceeded the amount of tries that they were allowed.|
|risk_auto_rejected||The transaction has been automatically rejected due to risk rules.|
|risk_manual_rejected||The transaction has been manually rejected due to risk rules.|
|manual_risk_review||The request has been flagged by the risk engine and needs to be evaluated by an operator.|
|payment_manually_accepted||The payment has been accepted following operator intervention.|
|refund_issued||The transaction has been refunded.|
|refund_pending||A refund has been issued but it is still pending.|
|refund_failed||A refund has been issued but failed to complete.|
|chargeback_flagged||The request has been flagged as a charge-back by an operator.|
|dispute_flagged||The transaction is being disputed.|
|eoi_profile_updated||EOI profile updated by a Dashboard Operator.|
|unexpected_error||An unexpected error occurred and the transaction has been halted.|